Troubleshooting issues: Passcards
In this article:
No passcards appear when you click print passcards
If no students appear in the Portfolio page, there may be a connection issue between myCourses and the Student Information System. Ensure that your administrator has set up your classroom to use myCourses Portfolio, and that the student permissions are applied for myCourses Portfolio at the Org level, not just at the course level. Ensure that the course is active, the course start date has been reached, and the course end date hasn't been passed.
QR codes in Passcards don't work
The following are potential reasons QR codes in Passcards may not work:
QR codes are too small.
QR codes are low-quality printouts.
QR codes were scanned in low lighting.
The device camera used to scan the QR codes is older or poor quality.
For best results, D2L recommends using high-quality print-outs for Passcards (1200dpi and at 100% scale) and optimal lighting when scanning QR codes.
Do you need to scan a Passcard every time you use Brightspace Portfolio app?
This depends on the mode you select in the Brightspace Portfolio app:
If you are using In-Class Mode or In-Class With Funster on a shared classroom device, the instructor must scan the classroom Passcard every time, and students must scan their individual Passcards every time.
If you are using At Home or At Home With Funster mode on a shared family device, you must scan the student Passcard every time.
If you are using My Device mode on a personal device, the app remembers you after you log in.
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